With high-quality materials, the highest standard of manufacturing and strength & field-testing for safety, we trust in our products so much that all our gear is backed with a lifetime guarantee*

What’s Covered?

Our products should last a dog’s lifetime with normal use. This means that on the rare occasion you may experience an issue, we will replace and/or refund any product at any stage that is proven to be faulty due to a manufacturing or material fault

Limitations

This lifetime guarantee does not cover:

• External damage if the item is allowed to be chewed, stepped on, or in any way damaged, modified or disassembled 
• Improper use or misuse of the product
• The black plating on the old-style metal hardware is not covered under our guarantee. This does not impact the use, strength or safety of the hardware
• Electrical items
• Any handmade tags, or handmade Biothane from 2022 and prior
• Toy damage from teeth, chewing, claws etc. Only manufacturing faults are claimable
• Products purchased second-hand
• Any colour or fabric changes due to incorrect care. Please see our care instructions here

If you find a defect with your Twiggy Tags gear please reach out to us at contact@twiggytags.co.uk with proof of purchase and a description and photograph of the defect so that we can start the process of making it right