LIFETIME GUARENTEE

IF ANYTHING IS WRONG WITH YOUR TT GEAR, WE WILL FIND A WAY TO MAKE IT RIGHT

With high-quality materials, the highest standard of manufacturing and strength-testing & field-testing for safety, we trust in our products so much that all our gear is backed with a lifetime guarantee

What’s Covered?

Our product’s should last a dog’s lifetime with normal use. This means that we will replace and/or refund any product at any stage that is proven to be faulty due to a manufacturing or material fault.

Limitations

This lifetime guarantee does not cover:

  • External damage if the item is allowed to be chewed, stepped on, or in any way damaged, modified or disassembled 
  • Improper use or misuse of the product
  • The tag loop on the Adventure Collar is designed to come off if pulled hard against something as a safety measure to avoid neck injuries or fatalities from ID tags catching. This is an exception to the guarantee as it is not an item fault
  • The black plating on the metal hardware is not covered under our guarantee. We use a method that ensures slow and minimal changes over time, but this is something that will inevitably lose its colour over time. This does not impact the use, strength or safety of the hardware
  • Electrical items
  • Products purchased second-hand
  • Any colour or fabric changes due to incorrect care. Please see our care instructions here

If you find a defect with your TT gear please reach out to us at contact@twiggytags.co.uk with proof of purchase and a description and photograph of the defect so that we can start the process of making it right

READ OUR LEGAL DISCLAIMER

TWIGGY TAGS LTD IS NOT HELD TO BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO: DEFECT IN MATERIAL OR WORKMANSHIP, MISUSE OR IMPROPER USE OF PRODUCTS, ACCIDENT OR DEATH REGARDLESS OF THE CAUSE, NEGLIGENT OR FAULTY DESIGN. EACH CONSUMER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF TWIGGY TAGS LTD  PRODUCTS FOR THEIR INDIVIDUAL NEEDS.

THE CONSUMER ACCEPTS ALL RESPONSIBILITY BY PURCHASING AND/OR USING THESE PRODUCTS. PLEASE ALWAYS CHECK ALL OF YOUR GEAR BEFORE USE, WHETHER MADE BY TWIGGY TAGS LTD OR ANY OTHER BUSINESS. BY PURCHASING TWIGGY TAGS LTD PRODUCTS, YOU AGREE TO OUR ABOVE-STATED TERMS.